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FAQ

Whether you have a question or comment about our website, an order, or any of our products we want to hear from you.

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EMAIL
For the quickest and most efficient response, please click here to contact us.

PHONE
1-866-714-8486
Monday - Friday 8am - 5pm EST

MAIL
Gildan - Customer Service
1980 Clements Ferry Rd
Charleston,  SC  29492

US CORPORATE HEADQUARTERS
Gildan
1980 Clements Ferry Rd.
Charleston,  SC 29492
(843) 606-3600
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Shipping Policy

International orders are not accepted at this time.

Standard ground shipping is $4.99 per address.  Overnight shipping is available for $14.99 (Order by Noon EDT Monday - Friday to Receive Orders Next Business Day).   We make every effort to ship within 5 business days (excluding holidays).  To receive FREE ground shipping you must spend $50 excluding tax and shipping.
The shipping carrier is FedEX.  Please provide a physical address in the SHIPPING DETAILS during check out.  FedEx will not deliver to a P.O. Box.
APO's are accepted



 



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Discounts and Offers


Discounts and promotional offers, whether received via e-mail or any of our site wide offers, cannot be applied to previous purchases or combined with other offers. Not valid for cash or cash equivalent. We reserve the right to cancel any promotion at any time.

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Method of Payment


Gold Toe accepts the following credit cards:
* Master Card
* Visa
* American Express
* Pay Pal
* Diner's Club
* Discover

We are unable to accept cash, checks or any other tender.  Learn More.

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Return Policy


We will accept any return so long as it:  

  • Is made within 45 days of the original purchase;
  • You present the original web page or email receipt or packing slip; and,
  • All packaging and/or tags are included.


Send Online Returns to:
Apparel Online, LLC
7110 East Washington Street
Mebane, NC 27302

We reserve the right to require identification, proof of purchase, or additional verifiable information to help us locate the purchase in our records. After we have received your valid return, we will provide a credit to the payment card used to pay for the product. If you do not comply with any of the above conditions, we reserve the right to refuse the return or to impose different or additional conditions, including (without limitation) basing our response on the current sales price.

We appreciate any feedback you can provide to help improve our products. Please print, complete and include our Consumer Comment Form with your return. Indicate the reason you are returning the product.  Original shipping and handling cannot be refunded.  Return postage cannot be reimbursed.  Learn More.

We cannot refund a purchase made at a retail store.  If you are unsatisfied with your product, you must complete the Consumer Comment Form and send laundered product with your sales receipt reason for return to:

Gold Toe
1980 Clements Ferry Road
Charleston, SC 29492

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Washing Instructions for Socks


For best results, launder inside out. Machine wash and tumble dry at low temperatures. Only Non-Chlorine bleach when needed.


  • GoldToe Men's Socks
  • GoldToe Women's Socks
  • GoldToe Kids Socks
  • GoldToe Underwear
  • PowerSox Socks
  • Soleution Socks
  • New Balance Socks