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Customer Service: 1-866-714-8486

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Frequently Asked Questions


How can I contact Gold Toe?
What are the basic shipping charges and policies?
What methods of payment do you accept?
What are your return and exchange policies?
What is your policy with privacy and security?
What are the washing instructions for my socks?


Contact Information
You can reach us by e-mail at csr@goldtoe.com.

Shipping Information & Policies
We do not ship orders outside the United States
Following credit approval, a standard order will be processed the next business day (Monday-Friday). You will receive your order in three to five business days. The cost depends on the total amount of the order. Below is the shipping and handling fee structure using UPS Ground Standard:
Order Total Shipping
$0-$74.99 $4.95
$75.00+ Free
Orders over $75 are shipped at no charge to you. Deductions will be calculated at checkout, after you have entered your credit card information and chosen a shipping option. Deliveries are made only Monday through Friday, excluding holidays.
Delivery Schedule
Here is the list of holidays.... New Years's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Day, New Year's Eve
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Method of Payment
GOLDTOEŽ accepts the following credit cards:
* Master Card
* Visa
* Diner's Club
We are unable to accept cash, checks or any other tender.
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Return Policy & Exchange Policy
Returns:
We will gladly refund your purchase within 60 days of the purchase with the original receipt or packing slip and all merchandise tags attached. Refunds will be issued in the same tender they were purchased. If the original purchase was charged to another cardholder's account you will receive a Merchandise Credit.
Please mail your merchandise back to us via UPS, postage prepaid.
Apparel on Line
7110 East Washington Street
Mebane, NC 27302
Attn: Terrie Gwynn
Exchanges:
We will gladly exchange your purchase for any reason. Let us know what you would like by emailing us and we will send it out upon receipt of merchandise. We will pay the shipping cost for the order sent in exchange. All postage on returned merchandise must be paid by the customer unless merchandise is defective or an incorrect item has been sent. Please contact customer service for return authorization.
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Privacy and Security Policy
Thank you for shopping at GOLD TOEŽ. A great deal of attention has been paid to the privacy and security of your personal data and the transaction you are making with us. We are using the latest security and protection methods of Verisign - including Secure Socket Layer Technology and encryption - and fraud detection techniques available to protect any and all information you give us. We intend to monitor the latest security technology as it becomes available in order to periodically update the methods we use to protect your privacy and security.
Any information that GOLD TOEŽ may collect will be used solely for marketing and promotional purposes, because GOLD TOEŽ recognizes that it must maintain and use customer information responsibly. We currently do not sell online customer information. Protecting your privacy is our top priority.
Gold Toe brands, Inc. uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy.
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Washing Instructions for Socks
For best results, launder inside out. Machine wash and tumble dry at low temperatures. Only Non-Chlorine bleach when needed.

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